Frequently Asked Questions
Questions about the products
Are the items manufactured in Germany?
Yes, all our products are “Made in Germany”.
Will the steel items arrive with a rusty look?
Since it takes weeks or even months for the patina to develop, we unfortunately cannot offer this service at this time. There are tips and tricks for accelerating the rusting process. However, only by letting nature take its course can you achieve the distinctive patina that makes each piece unique. We therefore leave it up to each customer to decide whether they want to help create the rust layer or choose the natural route.
Do the steel items eventually rust through?
If you have a steel item in your home, the surface will hardly change over centuries, as the humidity isn't high enough to cause rust. In the garden, however, things are a little different. However, you can safely assume that with our quality steel, the items will last approximately 15-20 years.
Do stainless steel items rust?
Stainless steel is mostly made of iron. The steel derives its corrosion resistance (rust) from a protective layer, also called a passive layer. This passive layer consists primarily of chromium and other precious metals. If this "protective layer" is damaged, stainless steel can also rust.
Questions about shipping & delivery times
How much are the shipping costs?
We offer free shipping for our customers!
What are the delivery times?
In-stock products have a delivery time of 3-5 business days. Custom-made and personalized products have a delivery time of 10-15 business days.
Which providers do you deliver with?
We ship with Hermes.
Do you also deliver abroad?
We currently only deliver within Germany.
If you would like to request delivery outside of Germany, please contact us - we will certainly find a solution.
Questions about service & returns
My shipment arrived incomplete - what should I do?
Contact us at info@extravagant-shop.de
We will take care of your request immediately.
I have discovered defects in the product – what should I do?
Contact us at info@extravagant-shop.de
We will take care of your request immediately.
Does my right of withdrawal also apply to custom-made items?
Please understand that the right of withdrawal expires for custom-made items. They are manufactured exactly according to customer specifications and can no longer be offered after a withdrawal. You can find more information in our Terms and Conditions.